Frequently Asked Questions

Tell me more about Advent House.....

Advent House is a non-profit comfort care home that provides an alternative living arrangement to the terminally ill. Loving care is not only provided to them, but to their families and friends as well. We also make bereavement services available to the families of our Residents for at least thirteen months after their loved one has died. Advent House is an outreach ministry of Perinton Ecumenical Ministries, Inc., a non-profit 501(c)(3) corporation of thirteen churches in Perinton. Residents pay no fee and Advent House receives no insurance reimbursement of any kind. While volunteer caregivers are indeed “the Heart of the Home”, we could not function without the support our community provides through donations of materials, finances, time, prayers and the support of our fundraisers. Advent House is always accessible to our community as a resource for information or support and we welcome your calls.  585-223-6112

Do you accept items on consignment?

As our proceeds benefit Advent House, all items are outright donated to us. 

What do you do with donated items you cannot sell?

Sweet Charity does its best to distribute items that do not fit our merchandise plan to other local non-profits,  such as A Second Thought Resale Shop, Crafts Bits & Pieces, The Corner Bookstore, Tool Thrift Shop and Saints Place, among others.

Can you place items on hold?

We will hold items that have been paid for, either in the shop or by phone order, for no longer than seven days, while pick up arrangements are made. Items not paid for cannot be put on hold. We do accept credit card phone orders during business hours (585)364-0317.

What is your return policy?

All sales at Sweet Charity are final. We encourage you to take pictures, record dimensions and do any personal consultation prior to purchase. 

What forms of payment do you accept?

Cash, personal check, debit cards, Visa, MasterCard & Discover, Apple Pay and Google Pay. Sweet Charity also has gift certificates, available in a denomination determined by purchaser.

Do you have a pick up and delivery service?

We have volunteer teams that work on Wed and Thur mornings to pick up pre-arranged furniture donations (see Donate to Us page) and deliver furniture purchases, within a 25 mile radius.  Pick ups are free and the charge for delivery is $75. Appointments can usually be scheduled within two weeks. We will hold purchased items for ten days if you are trying to arrange your own transportation. 

Do you ship items?

We do not have a shipping area in our shop but we can make accommodations if you are purchasing over the phone and live out of the area. We will secure a credit card for the shipping expense at time of purchase.